Privacy

Last updated May 9, 2018.

Your privacy is very important to us. To help protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

Your personal information is not required to visit wpminder.com. Any personal information collected is knowingly provided by you and only when requested or required, either in a contact form, newsletter or blog post signup form, affiliate signup form, or during account registration and the ordering process.

The Information We Collect:

  • We collect and maintain personal data on active clients including name, address, phone, email and website and other login details, for the purpose of billing, connecting our services to your site via our plugins, and providing support as needed for your website.
  • We use non-identifying and aggregate information collected from site traffic tools to better design our website using analytics tools.
  • We rely on “cookie” technology to allow you to re-access your registered account profile when you re-visit wpminder.com. This technology is employed solely for your convenience and for no other purpose.
  • We automatically collect your IP address (a numeric address for your computer, assigned by your Internet service provider) as part of traffic data so that we can send information back to you when requested. This is not used to identify your personal information and your IP address is anonymized.
  • System information such as your operating system/platform, and the type of web browser you use, is collected automatically. This is not attached to personally identifiable information.

The Way We Use Information:

WP Minder will always take reasonable steps to keep all personal data secure and inaccessible to unauthorized individuals.

  • Your information is maintained on a secure web server in a protected server facility.
  • We share personal information to billing companies (Stripe) for completing transactions.
  • We share personal information with newsletter services companies (Mailchimp) for the purpose of sending you the newsletter or blog post updates you request, which you can cancel at any time using the Unsubscribe link at the bottom of the emails.
  • No credit card data is ever stored on our website.
  • No personal information is shared with any other third-party company for any purpose, under any circumstances.
  • Backups of the wpminder.com website are transmitted over an encrypted connection (via SSL) to private Amazon S3 storage with 256-bit encryption and stored for no more than
  • While we make every effort to preserve your privacy, personal information may be disclosed when required by law where we have a good-faith belief that such action is necessary to comply with a judicial proceeding, court order or legal process.

Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. The servers that store personally identifiable information are in a secure environment, in a locked facility with 24/7 monitoring in place.

Our order form asks customers to enter sensitive information (such as credit card numbers). That information is protected by 256-bit encryption via SSL (Secure Sockets Layer) (More information about how SSL works can be found here).

You provide a special login to your site just for WP Minder, as well as an FTP login so that we can access site settings and files for security audits and support as needed. Essential sensitive information such as FTP access and WordPress account logins are stored offline in an encrypted, password protected database.

Links

This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. If you have questions about their practices, please contact them directly.

Correcting, Updating, Deleting & Deactivating Personal Information

If a customer’s personally identifiable information changes (such as email, address, zip code, or phone number), or if a visitor no longer desires our service, please contact us to correct, update or delete your personal data. This can be done at an active customer’s account page, for corrections, or by contacting us.

We keep the data we need to do our work, and for tax purposes for at least 7 years after your last purchase. But if you cancel service, we’ll remove our plugins and your account information. And, we’ll request that you remove both our WordPress and FTP logins – this is your responsibility and not in our control.

Notification of Changes

If we change our privacy policy, we will post those changes to this privacy statement.

How To Contact Us

If you have other questions or concerns about these privacy policies, please contact us.