Compare Care Plans

Protect your website investment with our full-featured website Care Plans. Get 2 months free when you choose annual billing.

BASIC
Monthly, starting at

$100

Best for small or brochure sites that are updated less frequently
  • Weekly WordPress, plugin & theme updates
  • Daily offsite backups (90 days stored)
  • Private hosting & free site migration
  • SSL certificate
  • 38-point security lockdown
  • Uptime monitoring 24/7
  • Database optimization & spam cleanup
  • Malware removal – $50/incident (our hosting only)
  • Email support helpdesk
  • Staging site
  • Daily malware scan
  • Annual Site Review and Client Call
  • Premium software licenses
  • Fast Tasks – 1 small change/mo (does not roll over)
  • In-dashboard training videos
  • Monthly maintenance report w/Google Analytics
  • Postmark email authentication addon
  • Optional dynamic privacy policy
  • WooCommerce/membership site support
  • Firewall protects your site from malicious traffic
  • Daily visual check of key site pages
  • Anti-spam Protection
  • Support hours discount
  • Monthly performance scan
  • Annual performance audit & recommendations
  • Content Delivery Network (CDN) setup
GET STARTED
ADVANCED
Monthly, starting at

$175

Best for business sites and smaller ecommerce or membership sites
  • Weekly WordPress, plugin & theme updates
  • 2x daily offsite backups (90 days stored)
  • Private hosting & free site migration
  • SSL certificate
  • 38-point security lockdown
  • Uptime monitoring 24/7
  • Database optimization & spam cleanup
  • Free malware removal (our hosting only)
  • Email support helpdesk – high priority
  • Staging site
  • Daily malware scan
  • Biannual Site Review and Client Call
  • Premium software licenses
  • Fast Tasks – 2 small changes/mo (does not roll over)
  • In-dashboard training videos
  • Monthly maintenance report w/Google Analytics
  • Postmark email authentication addon
  • Optional dynamic privacy policy, discounted setup fee
  • WooCommerce/membership site support
  • Firewall protects your site from malicious traffic
  • Daily visual check of key site pages
  • Anti-spam Protection
  • Support hours discount – 5%
  • Monthly performance scan
  • Annual performance audit & recommendations
  • Content Delivery Network (CDN) setup
GET STARTED
PREMIUM
Monthly, starting at

$275

Best for large, high-traffic sites including ecommerce and membership sites
  • Weekly WordPress, plugin & theme updates
  • 4x daily offsite backups (90 days stored)
  • Private hosting & free site migration
  • SSL certificate
  • 38-point security lockdown
  • Uptime monitoring 24/7
  • Database optimization & spam cleanup
  • Free malware removal (our hosting only)
  • Email support helpdesk – high priority
  • Staging site
  • Daily malware scan
  • Quarterly Annual Site Review and Client Call
  • Premium software licenses
  • Fast Tasks – 4 small changes/mo (does not roll over)
  • In-dashboard training videos
  • Monthly maintenance report w/Google Analytics
  • Postmark email authentication addon
  • Dynamic privacy policy
  • WooCommerce/membership site support
  • Firewall protects your site from malicious traffic
  • Daily visual check of key site pages
  • Anti-spam Protection
  • Support hours discount – 10%
  • Monthly performance scan
  • Annual performance audit & recommendations
  • Content Delivery Network (CDN) setup
GET STARTED

Additional Information About Our WordPress Care Plans

Quality of hosting matters for performance and security. If you choose not to use your included Managed WordPress Hosting, you’ll need to be using one of these Preferred Hosts: WP Engine, SiteGround, Liquid Web, KnownHost, InMotion. Also if you choose not to host with us, all hosting support time will be billed at $125/hr, no discounts.

Free site migration is limited to 30 minutes – if it takes longer because we have to contact your host or domain registrar or CDN, or for any other delays, you will be billed at the rate of $125/hr for the additional time.

WooCommerce is a complex plugin with frequent, sometimes disruptive updates. WooCommerce sites (and all other ecommerce or membership sites) are required to use our hosting and must use the Advanced or Premium Plan as they need additional care, especially during major updates.

No contract required. Cancel or change WordPress Care Plans at any time.

We provide an unconditional 14-day money back guarantee on all plans. After 14 days, canceled plans will expire on the last day of their current monthly billing cycle.

A discount is available for multiple sites, ask for information. Sorry, Multisite networks are not supported at this time.

Freqently Asked Questions

Here are the answers to some of the most common questions we hear from new clients.

Like a retainer, the monthly time is there for you every month to reserve your place in our work queue, therefore it does not roll over. You can take comfort in the fact that support you request within your allotted minutes of time per month will be addressed by our team promptly.

No, it’s not. We bill $100 for malware cleanup on our Basic Care Plan, and that rate will apply to all new sites that come in with malware already present.

The whole purpose of our Care Plans is preventative care, so we hope to prevent anything from happening. While well-maintained websites rarely get hacked, it’s just not possible to prevent all emergencies. In case your website does get hacked or breaks after an update, we’ll be there to fix it, clean it or restore it with one of our fresh backups.

We’ll update commercial themes and commercial plugins such as WooCommerce, but our sole no-charge remedy for breakages in heavily-customized (that is, custom programmed) sites is to roll back to the previous version. We recommend you contact your developer to get your customized theme or plugin working correctly. If that’s not possible, we may be able to address the problem at our normal hourly rate of $125 (or higher for specialized programming) but your best course of action will be using your developer who did the original work for you.

If we identified critical security issues with your site during one of our Audits or other checks and you chose not to correct them, your account will be limited to one (1) full free or discounted restore per calendar year. Your site was identified as high-risk and therefore a much better target for hackers. It’s your choice if you want to risk your site, but after the first restore in a calendar year, the $75/hour fee applies.

If a plugin becomes abandoned because it’s not longer in active development, we’ll know about it, and can work with you to find a modern, active alternative.

Absolutely. Design and development work is done through our parent company Red Kite Creative. For projects like theme design and development, send us a note about what you need as we quote by the project.

Our support hours are 9am – 5pm MT. Any support tickets submitted after hours will be attended to promptly during our next regular support hours.

Simple adjustments or edits that take 15 minutes or less are included, like content changes, adding posts/pages, adding/changing images, adding events, etc. This does not include design/development, hack repair or restoration, adding online stores or products, adding membership systems, or training. For larger jobs, we’ll provide a formal quote.

  • Fixing premium themes or plugins like shopping carts, membership management and other complex commercial plugins is not included, they will be rolled back until the developer can be contacted.
  • Talking with commercial plugin or theme support on your behalf.
  • Talking with your domain registrar or any other service provider on your behalf.
  • If not hosting with us, talking with your hosting company on your behalf.
  • Managing subscriptions or licenses for commercial plugins and themes you’ve purchased is your responsibility unless you’ve requested we handle these for you and invoice you.
  • Design and development of custom themes or custom plugins is not included for discounted add-on hours, nor is repairing complex custom templates for commercial plugins such as WooCommerce.
  • Editing or troubleshooting of custom themes or customized commercial themes is never included as a support feature – for this you will need to contact your theme developer.
  • SEO work is not included.

That’s not a problem at all! We’ll review your support request and provide a quote for you to approve, separate from your monthly Care Plan. However, many times we’ll evaluate your request and with your approval, just provide the extra time at our current support rate.

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