Compare Care Plans

Protect your website investment with our full-featured website Care Plans.

All plans include:

  • Weekly WordPress, plugin & theme updates
  • Redundant daily offsite backups
  • Private hosting & SSL certificate
  • 1 Free site migration
  • Uptime monitoring 24/7
  • Database optimization & spam cleanup
  • Email support helpdesk
  • Free staging site
  • Scheduled malware scans
  • Malware removal (our hosting only; $250 minimum/incident plus hourly labor if needed)
  • Annual Site Review, report and meeting
  • Premium software licenses
  • Postmark email deliverability addon
  • In-dashboard training videos
  • Monthly maintenance report

We use a multi-layered security approach to help keep your website safe from threats. Our strategy includes:

  • Site-Level Protection. Secure login systems, user authentication safeguards, and proactive security configurations designed to prevent common attacks like brute force or unauthorized access.
  • Server-Level Defense. Real-time malware scanning, vulnerability monitoring, and active firewalls – so threats are detected and contained before they cause damage.
  • Network-Level Security (optional). Integration with Cloudflare adds an additional layer of protection against DDoS attacks and malicious traffic, stopping bad actors before they even reach your site.

Security is never a one-and-done task – we continuously monitor and adapt to evolving threats so you can focus on your business with peace of mind.

Compare All Plan Features

ESSENTIALS

$100/month

Best for small or brochure sites that are updated less frequently
  • Includes all of the benefits listed above plus:
  • Fast Task – up to 1 simple support task/month
  • Optional Dynamic Privacy Policy with Terms, Disclaimer, & Cookie Consent
  • Optional Email Protection Pack with DMARC setup and monitoring
  • Optional Proactive Security Pack with Cloudflare network firewall, malware detection / cleanup, and Patchstack vulnerability monitoring and protection
  • Optional Performance Pack (audit, optimization tasks & monthly scan)
  • Optional Accessibility Pack to help your site meet accessibility standards & reduce legal risk
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CORE

$175/month

Best for business sites and smaller ecommerce or membership sites
  • Includes all of the benefits listed above plus:
  • 2x daily offsite backup (90 days stored)
  • High-priority support
  • Fast Tasks – up to 2 simple support tasks/month
  • WooCommerce/membership site support
  • Daily visual check of key site pages
  • Optional Dynamic Privacy Policy with Terms, Disclaimer, & Cookie Consent
  • Optional Email Protection Pack with DMARC setup and monitoring
  • Optional Proactive Security Pack with Cloudflare network firewall, malware detection / cleanup, and Patchstack vulnerability monitoring and protection
  • Optional Performance Pack (audit, optimization tasks & monthly scan)
  • Optional Accessibility Pack to help your site meet accessibility standards & reduce legal risk
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PRO

$275/month

Best for larger, high-traffic sites including ecommerce and membership sites
  • Includes all of the benefits listed above plus:
  • 4x daily offsite backup (90 days stored)
  • High-priority support
  • Biannual Site Review, report and meeting
  • Fast Tasks – up to 4 simple support tasks/month
  • WooCommerce / membership site support
  • Daily visual check of key site pages
  • Dynamic Privacy Policy with Terms, Disclaimer, & Cookie Consent
  • Email Protection Pack with DMARC setup and monitoring
  • Proactive Security Pack with Cloudflare network firewall, malware detection / cleanup, and Patchstack vulnerability monitoring and protection
  • Performance Pack (audit, optimization tasks & monthly scan)
  • Optional Accessibility Pack to help your site meet accessibility standards & reduce legal risk
GET STARTED

See the available Care Plan addons for privacy, email security, accessibility, speed and security.

Additional Information About Our WordPress Care Plans

Free site migration is limited to 30 minutes – if it takes longer because we have to contact your host or domain registrar or CDN, or for any other delays, you will be billed at the rate of $125/hr for the additional time.

WooCommerce is a complex plugin with frequent, sometimes disruptive updates. WooCommerce sites (and all other ecommerce or membership sites) are required to use our hosting and must use the Advanced or Premium Plan as they need additional care, especially during major updates.

No contract required. Cancel or change WordPress Care Plans at any time.

We provide an unconditional 14-day money back guarantee on all plans. After 14 days, canceled plans will expire on the last day of their current monthly billing cycle.

A discount is available for multiple sites, ask for information. Sorry, Multisite networks are not supported at this time.

Freqently Asked Questions

Here are the answers to some of the most common questions we hear from new clients.

Like a retainer, the monthly time is there for you every month to reserve your place in our work queue, therefore it does not roll over. You can take comfort in the fact that support you request within your allotted minutes of time per month will be addressed by our team promptly.

No, it’s not. We bill $100 for malware cleanup on our Basic Care Plan, and that rate will apply to all new sites that come in with malware already present.

The whole purpose of our Care Plans is preventative care, so we hope to prevent anything from happening. While well-maintained websites rarely get hacked, it’s just not possible to prevent all emergencies. In case your website does get hacked or breaks after an update, we’ll be there to fix it, clean it or restore it with one of our fresh backups.

We’ll update commercial themes and commercial plugins such as WooCommerce, but our sole no-charge remedy for breakages in heavily-customized (that is, custom programmed) sites is to roll back to the previous version. We recommend you contact your developer to get your customized theme or plugin working correctly. If that’s not possible, we may be able to address the problem at our normal hourly rate of $125 (or higher for specialized programming) but your best course of action will be using your developer who did the original work for you.

If we identified critical security issues with your site during one of our Audits or other checks and you chose not to correct them, your account will be limited to one (1) full free or discounted restore per calendar year. Your site was identified as high-risk and therefore a much better target for hackers. It’s your choice if you want to risk your site, but after the first restore in a calendar year, the $75/hour fee applies.

If a plugin becomes abandoned because it’s not longer in active development, we’ll know about it, and can work with you to find a modern, active alternative.

Absolutely. Design and development work is done through our parent company Red Kite Creative. For projects like theme design and development, send us a note about what you need as we quote by the project.

Our support hours are 9am – 5pm MT. Any support tickets submitted after hours will be attended to promptly during our next regular support hours.

Simple adjustments or edits that take 15 minutes or less are included, like content changes, adding posts/pages, adding/changing images, adding events, etc. This does not include design/development, hack repair or restoration, adding online stores or products, adding membership systems, or training. For larger jobs, we’ll provide a formal quote.

  • Fixing premium themes or plugins like shopping carts, membership management and other complex commercial plugins is not included, they will be rolled back until the developer can be contacted.
  • Talking with commercial plugin or theme support on your behalf.
  • Talking with your domain registrar or any other service provider on your behalf.
  • If not hosting with us, talking with your hosting company on your behalf.
  • Managing subscriptions or licenses for commercial plugins and themes you’ve purchased is your responsibility unless you’ve requested we handle these for you and invoice you.
  • Design and development of custom themes or custom plugins is not included for discounted add-on hours, nor is repairing complex custom templates for commercial plugins such as WooCommerce.
  • Editing or troubleshooting of custom themes or customized commercial themes is never included as a support feature – for this you will need to contact your theme developer.
  • SEO work is not included.

That’s not a problem at all! We’ll review your support request and provide a quote for you to approve, separate from your monthly Care Plan. However, many times we’ll evaluate your request and with your approval, just provide the extra time at our current support rate.

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