Please note that if we (Red Kite Creative) did not build your website, you will need a New Site Evaluation.
This is the process where we get familiar with your site and how it was built, and check for any potential issues to confirm that we can maintain the site. It’s one of the first things we’ll do when we start working with your website.
how onboarding works
Step 1
fIND THE RIGHT CARE PLAN
We’ll help you choose the plan that best matches your website’s needs—whether it’s basic maintenance, hands-on support, or performance and security upgrades.
We’ll help you choose the plan that best matches your website’s needs—whether it’s basic maintenance, hands-on support, or performance and security upgrades.
Step 2
SIGN UP FOR YOUR PLAN
Signing up is fast and easy. Once you choose your plan, you’ll receive a welcome email with everything you need to get started.
Signing up is fast and easy. Once you choose your plan, you’ll receive a welcome email with everything you need to get started.
Step 3
Provide your credentials
You’ll securely send us access to your WordPress admin and hosting account (we’ll guide you through it). From here, we’ll handle the heavy lifting.
You’ll securely send us access to your WordPress admin and hosting account (we’ll guide you through it). From here, we’ll handle the heavy lifting.
step 4
We migrate your site to our hosting
We’ll move your site over safely and efficiently—usually within a day—so you don’t experience any downtime.
We’ll move your site over safely and efficiently—usually within a day—so you don’t experience any downtime.
Step 5
new site evaluation
We run a complete health check on your site—performance, security, updates, and more—and create a priority list of any necessary fixes.
We run a complete health check on your site—performance, security, updates, and more—and create a priority list of any necessary fixes.
Step 6
perform needed fixes
If we find issues that could interfere with regular maintenance, we’ll let you know. With your approval, we’ll fix them so your site’s ready for care.
If we find issues that could interfere with regular maintenance, we’ll let you know. With your approval, we’ll fix them so your site’s ready for care.
Step 7
regular site maintenance begins
From here, you’re covered. We’ll monitor your site, run updates, handle backups, and be your go-to team for support and improvements.
From here, you’re covered. We’ll monitor your site, run updates, handle backups, and be your go-to team for support and improvements.
