WP Minder
Premium Care Plan
- Ecommerce, membership or other complex functionality is critical
- Frequent site edits and content changes
- Frequent need for support tasks
- Updates require special attention
- Large websites (hundreds or thousands of pages or products)
- Higher-traffic sites
- Ongoing performance testing and adjustments
The Premium Care Plan starts at $250/month.
The Premium Care Plan includes these benefits...
Weekly WordPress Updates
We update WordPress core files as available, with a safe waiting period for major updates which have a chance of disrupting your website.
Weekly Plugin & Theme Updates
We update themes and plugins for you – you don’t even have to think about it. We handle the occasional incompatibility issue, too.
Backups 4x/Day
We keep 90 days of backups stored offsite, ready for any emergency. We can restore your site with one click!
Private WordPress Hosting
Reliable WordPress-optimized hosting with regular server software updates to make your site run at its fastest and safest.
SSL Certificate
Your no-hassle free SSL certificate shows the padlock in the browser. SSL security is essential for all sites – especially for ecommerce!
Security Lockdown
Our 38-point security lockdown defends your site with brute force protection, login lock, strong passwords, two-factor authentication and more.
Uptime Monitoring
We monitor your site 24/7. If your site goes down, we'll know about it within a few minutes and check for problems.
A Faster-Loading Website
Using special software and techniques, we optimize your site to be as fast as possible within its design constraints.
Database & Spam Cleanup
Optimizing your database to keep it clutter-free can reduce storage space and improve site performance.
Free Website Restoration
Should your website experience a major problem or hack, we always have a fresh backup of the site ready to restore.
Malware Removal
An up-to-date site rarely gets hacked, but in the unlikely event yours does, we’ll do what it takes to clean it (our hosting only).
Highest Priority Support
Quick response time to your support tickets from our US-based helpdesk – ask us anything. You’ll get a prompt and polite response.
Staging Site
All plans come with a staging site (a working copy of your site) for testing new features and functionality safely before making them live.
Annual Site Audit
Every plan includes an annual audit of your site to pinpoint and fix potential issues before they become major problems.
Daily Malware Scan
We scan your site with a real-time threat detection tool that won't slow down your website.
Premium Software Licenses
We maintain commercial software licenses for popular plugins like Gravity Forms, Smart Slider, CleanTalk and more, saving you money.
WooCommerce/Membership Site Support
If your website has this complex functionality, we offer the special attention it requires in our two higher plans.
Web Application Firewall (WAF)
We monitor, filter and block malicious traffic before it ever reaches your website.
Daily Visual Check of Key Pages
We'll manually review key pages on your website for unusual changes every day.
Weekly Maintenance Report
Stay updated on our activities supporting your site including updates, Google Analytics and general activity.
Anti-Spam Protection
We protect your site from spam bots and make it easier for human to get in touch with you – no Captchas, puzzles, or questions needed.
Training Videos
You get access to over 100 high-quality, up-to-date tutorial videos for WordPress, WooCommerce, Yoast SEO, Beaver Builder and more right in your desktop.
Fast Tasks
Includes four small site edits or changes of 15 minutes each per month (time does not roll over).
Support Time Discount
Higher plans get an increased discount of up to 10% on extra support time requests.
Image Optimization
Smaller image sizes through image optimization means better site performance.
Performance Scan
A slow site hurts your business. Get a performance check included in your monthly report.
Annual Performance Audit
We'll do a thorough assessment of your site and make recommendations for improving website performance.
Content Delivery Network
We'll set up Cloudflare to help speed up your site by serving static files like images and media from servers closer to your users.
SEO Keyword Report
We'll include rankings, competitors and more for your provided SEO keywords in your monthly report.
Quarterly Website Review
Based on our quarterly website review, we'll make informed recommendations to improve your site.
Premium Plan FAQs
Here are the answers to some of the most common questions we hear from new clients.
What happens when I sign up?
So glad you asked! Check out our onboarding process.
What do I need to provide so you can manage my site?
During the onboarding process we'll request a few things from you, including an Administrator-level WordPress user account and a login for your hosting account control panel (if not using our hosting). If we will migrate your site to our hosting, we'll also need access to your domain registrar in order to repoint your domain to the new hosting account. We keep this information safely stored in an AES-256-bit encrypted location.
What happens if my site breaks or gets hacked?
The whole purpose of our Care Plans is preventative care, so we hope to prevent anything from happening. While well-maintained websites rarely get hacked, it's just not possible to prevent all emergencies. In case your website does get hacked or breaks after an update, we'll be there to fix it, clean it or restore it with one of our fresh backups.
What's included in your security lockdown?
We're serious about strong security. Our Plans include features to safeguard your website like:
- Free SSL certificates
- Annual security audit
- Blocking users and hosts on industry blacklists, or who are caught scanning your site for openings
- Watching for unusual file changes
- Requiring strong passwords
- 2-factor authentication
- Daily malware scans
...and much more.
How do I request support?
Submit support tickets to our help desk here if you’re logged in to WP Minder. Or just send an email with a clear description of the problem to [email protected] and we’ll start a new ticket for you at our support helpdesk.
Please be as descriptive about the problem as you can, you can even attach a screenshot if you think it’s helpful. And we’ll be in touch as quickly as possible.
What if I need more support time?
That's not a problem at all! We'll review your support request and provide a quote for you to approve, separate from your monthly Care Plan. However, many times we'll evaluate your request and with your approval, just provide the extra time at our current support rate.
Will you fix my custom commercial theme or plugin?
We’ll update commercial themes like Genesis (as long as you're using a child theme), and commercial plugins such as WooCommerce, but our sole no-charge remedy for breakages is to roll back to the previous version. We recommend you contact your developer to get your customized theme or plugin working correctly. If that’s not possible, we may be able to address the problem at our normal hourly rate of $115 (or higher for specialized programming) but your most efficient course of action will be using your developer who did the original work for you.
Can I hire you to do design or development work on my site?
Absolutely. Design and development work is done through our parent company Red Kite Creative. For projects like theme design and development, send us a note about what you need as we quote by the project.
New Site Evaluations
Before we begin maintaining your site we first do a Site Audit to become familiar with your website, how it was built, and any potential issues that it may have. We want to make sure that there are no barriers to us maintaining your website properly and securely.
If we do find serious issues, we’ll provide you with details and you’ll have the option to fix them yourself or have us do the work at our hourly rate before we begin regular maintenance services.
In some very rare cases, we may determine that because of a site’s condition, age, or unusual structure we won’t be able to effectively maintain it, and if that’s the case, we’ll let you know right away and provide a full refund.
