The Premium Care Plan starts at $250/month.
We update WordPress core files as available, with a safe waiting period for major updates which have a chance of disrupting your website.
We update themes and plugins for you – you don’t even have to think about it. We handle the occasional incompatibility issue, too.
We keep 90 days of backups stored offsite, ready for any emergency. We can restore your site with one click!
Reliable, scalable and secure WordPress hosting on our private servers to keep your site online and running at its best.
Your no-hassle free SSL certificate shows the padlock in the browser. SSL security is essential for all sites – especially for ecommerce!
Our 38-point security lockdown defends your site with brute force protection, login lock, strong passwords, two-factor authentication and more.
We monitor your site 24/7. If your site goes down, we'll know about it within a few minutes and check for problems.
Performance-oriented servers with advanced caching and available CDN to load sites as quickly as possible.
Optimizing your database to keep it clutter-free can reduce storage space and improve site performance.
Should your website experience a major problem or hack, we always have a fresh backup of the site ready to restore.
An up-to-date site rarely gets hacked, but in the unlikely event yours does, we’ll do what it takes to clean it (our hosting only).
Quick response time to your support tickets from our US-based helpdesk – ask us anything. You’ll get a prompt and polite response.
All plans come with a staging site (a working copy of your site) for testing new features and functionality safely before making them live.
Every plan includes an annual audit of your site to pinpoint and fix potential issues before they become major problems.
We scan your site with a real-time threat detection tool that won't slow down your website.
We maintain commercial software licenses for popular plugins like Gravity Forms, Smart Slider, CleanTalk and more, saving you money.
If your website has this complex functionality, we offer the special attention it requires in our two higher plans.
You get access to over 100 high-quality, up-to-date tutorial videos for WordPress, WooCommerce, Yoast SEO, Beaver Builder and more right in your desktop.
We'll manually review key pages on your website for unusual changes every day.
Stay updated on our activities supporting your site including updates, Google Analytics and general activity.
We protect your site from spam bots and make it easier for human to get in touch with you – no Captchas, puzzles, or questions needed.
Includes four small site edits or changes of 15 minutes each per month (time does not roll over).
Higher plans get an increased discount of up to 10% on extra support time requests.
Smaller image sizes through image optimization means better site performance.
A slow site hurts your business. Get a performance check included in your monthly report.
We'll do a thorough assessment of your site and make recommendations for improving website performance.
We'll set up Cloudflare to help speed up your site by serving static files like images and media from servers closer to your users.
We'll include rankings, competitors and more for your provided SEO keywords in your monthly report.
Based on our quarterly website review, we'll make informed recommendations to improve your site.
Here are the answers to some of the most common questions we hear from new clients.
During the onboarding process we'll request a few things from you, including an Administrator-level WordPress user account and a login for your hosting account control panel (if not using our hosting). If we will migrate your site to our hosting, we'll also need access to your domain registrar in order to repoint your domain to the new hosting account. We keep this information safely stored in an AES-256-bit encrypted location.
The whole purpose of our Care Plans is preventative care, so we hope to prevent anything from happening. While well-maintained websites rarely get hacked, it's just not possible to prevent all emergencies. In case your website does get hacked or breaks after an update, we'll be there to fix it, clean it or restore it with one of our fresh backups.
We're serious about strong security. Our Plans include features to safeguard your website like:
...and much more.
Send an email with a clear description of the problem to [email protected] and we’ll start a new ticket for you at our support helpdesk.
Please be as descriptive about the problem as you can, you can even attach a screenshot if you think it’s helpful. And we’ll be in touch as quickly as possible.
That's not a problem at all! We'll review your support request and provide a quote for you to approve, separate from your monthly Care Plan. However, many times we'll evaluate your request and with your approval, just provide the extra time at our current support rate.
We’ll update commercial themes like Genesis (as long as you're using a child theme), and commercial plugins such as WooCommerce, but our sole no-charge remedy for breakages is to roll back to the previous version. We recommend you contact your developer to get your customized theme or plugin working correctly. If that’s not possible, we may be able to address the problem at our normal hourly rate of $115 (or higher for specialized programming) but your most efficient course of action will be using your developer who did the original work for you.