The Advanced Care Plan starts at $150/month.
We update WordPress core files as available, with a safe waiting period for major updates which have a chance of disrupting your website.
We update themes and plugins for you – you don’t even have to think about it. We handle the occasional incompatibility issue, too.
We keep 90 days of backups stored offsite, ready for any emergency. We can restore your site with one click!
Reliable, scalable and secure WordPress hosting on our private servers to keep your site online and running at its best.
Your no-hassle free SSL certificate shows the padlock in the browser. SSL security is essential for all sites – especially for ecommerce!
Our 38-point security lockdown defends your site with brute force protection, login lock, strong passwords, two-factor authentication and more.
We monitor your site 24/7. If your site goes down, we'll know about it within a few minutes and check for problems.
Performance-oriented servers with advanced caching and available CDN to load sites as quickly as possible.
Optimizing your database to keep it clutter-free can reduce storage space and improve site performance.
Should your website experience a major problem or hack, we always have a fresh backup of the site ready to restore.
An up-to-date site rarely gets hacked, but in the unlikely event yours does, we’ll do what it takes to clean it (our hosting only).
Quick response time to your support tickets from our US-based helpdesk – ask us anything. You’ll get a prompt and polite response.
All plans come with a staging site (a working copy of your site) for testing new features and functionality safely before making them live.
Every plan includes an annual audit of your site to pinpoint and fix potential issues before they become major problems.
We scan your site with a real-time threat detection tool that won't slow down your website.
We maintain commercial software licenses for popular plugins like Gravity Forms, Smart Slider, CleanTalk and more, saving you money.
If your website has this complex functionality, we offer the special attention it requires in our two higher plans.
We'll manually review key pages on your website for unusual changes every day.
Stay updated on our activities supporting your site including updates, Google Analytics and general activity.
We protect your site from spam bots and make it easier for human to get in touch with you – no Captchas, puzzles, or questions needed.
You get access to over 100 high-quality, up-to-date tutorial videos for WordPress, WooCommerce, Yoast SEO, Beaver Builder and more right in your WordPress dashboard.
Includes two small site edits or changes of 15 minutes each per month (time does not roll over).
Get a discount of 5% on extra support time requests.
Smaller image sizes through image optimization means better site performance.
Here are the answers to some of the most common questions we hear from new clients.
Yes we can. Support for complex sites using WooCommerce is included in our Advanced and Premium Plans. We take special care when upgrading WooCommerce and its addons using a staging site and visual comparisons of before-and-after appearance.
Simple adjustments or edits that take 15 minutes or less are included, like content changes, adding posts/pages, adding/changing images, adding events, etc. This does not include design/development, hack repair or restoration, adding online stores or products, adding membership systems, or training. For larger jobs, we’ll provide a formal quote.
Like a retainer, the monthly time is there for you every month to reserve your place in our work queue, therefore it does not roll over. You can take comfort in the fact that support you request within your allotted minutes of time per month will be addressed by our team promptly.
Send an email with a clear description of the problem to [email protected] and we’ll start a new ticket for you at our support helpdesk.
Please be as descriptive about the problem as you can, you can even attach a screenshot if you think it’s helpful. And we’ll be in touch as quickly as possible.
That's not a problem at all! We'll review your support request and provide a quote for you to approve, separate from your monthly Care Plan. However, many times we'll evaluate your request and with your approval, just provide the extra time at our current support rate.