WP Minder
Advanced Care Plan
- Ecommerce or membership sites
- Sites where updates require special attention
- Larger sites (30+ pages or products)
- Frequently edited sites
- Sites that need small support tasks frequently
- Sites that need more comprehensive security
The Advanced Care Plan starts at $150/month.
The Advanced Care Plan includes these benefits...
Weekly WordPress Updates
We update WordPress core files as available, with a safe waiting period for major updates which have a chance of disrupting your website.
Weekly Plugin & Theme Updates
We update themes and plugins for you – you don’t even have to think about it. We handle the occasional incompatibility issue, too.
Backups 2x/Day
We keep 90 days of backups stored offsite, ready for any emergency. We can restore your site with one click!
Private WordPress Hosting
Reliable WordPress-optimized hosting with regular server software updates to make your site run at its fastest and safest.
SSL Certificate
Your no-hassle free SSL certificate shows the padlock in the browser. SSL security is essential for all sites – especially for ecommerce!
Security Lockdown
Our 38-point security lockdown defends your site with brute force protection, login lock, strong passwords, two-factor authentication and more.
Uptime Monitoring
We monitor your site 24/7. If your site goes down, we'll know about it within a few minutes and check for problems.
A Faster-Loading Website
Using special software and techniques, we optimize your site to be as fast as possible within its design constraints.
Database & Spam Cleanup
Optimizing your database to keep it clutter-free can reduce storage space and improve site performance.
Free Website Restoration
Should your website experience a major problem or hack, we always have a fresh backup of the site ready to restore.
Malware Removal
An up-to-date site rarely gets hacked, but in the unlikely event yours does, we’ll do what it takes to clean it (our hosting only).
High Priority Support
Quick response time to your support tickets from our US-based helpdesk – ask us anything. You’ll get a prompt and polite response.
Staging Site
All plans come with a staging site (a working copy of your site) for testing new features and functionality safely before making them live.
Annual Site Audit
Every plan includes an annual audit of your site to pinpoint and fix potential issues before they become major problems.
Daily Malware Scan
We scan your site with a real-time threat detection tool that won't slow down your website.
Premium Software Licenses
We maintain commercial software licenses for popular plugins like Gravity Forms, Smart Slider, CleanTalk and more, saving you money.
WooCommerce/Membership Site Support
If your website has this complex functionality, we offer the special attention it requires in our two higher plans.
Web Application Firewall (WAF)
We monitor, filter and block malicious traffic before it ever reaches your website.
Daily Visual Check of Key Pages
We'll manually review key pages on your website for unusual changes every day.
Monthly Maintenance Report
Stay updated on our activities supporting your site including updates, Google Analytics and general activity.
Anti-Spam Protection
We protect your site from spam bots and make it easier for human to get in touch with you – no Captchas, puzzles, or questions needed.
Training Videos
You get access to over 100 high-quality, up-to-date tutorial videos for WordPress, WooCommerce, Yoast SEO, Beaver Builder and more right in your WordPress dashboard.
Fast Tasks
Includes two small site edits or changes of 15 minutes each per month (time does not roll over).
Support Time Discount
Get a discount of 5% on extra support time requests.
Image Optimization
Smaller image sizes through image optimization means better site performance.
Advanced Care Plan FAQ
Here are the answers to some of the most common questions we hear from new clients.
Can you take care of WooCommerce sites?
Yes we can. Support for complex sites using WooCommerce is included in our Advanced and Premium Plans. We take special care when upgrading WooCommerce and its addons using a staging site and visual comparisons of before-and-after appearance.
What’s included in 'Fast Task' support time?
Simple adjustments or edits that take 15 minutes or less are included, like content changes, adding posts/pages, adding/changing images, adding events, etc. This does not include design/development, hack repair or restoration, adding online stores or products, adding membership systems, or training. For larger jobs, we’ll provide a formal quote.
Does monthly support time roll over?
Like a retainer, the monthly time is there for you every month to reserve your place in our work queue, therefore it does not roll over. You can take comfort in the fact that support you request within your allotted minutes of time per month will be addressed by our team promptly.
How do I request support?
Submit support tickets to our help desk here if you’re logged in to WP Minder. Or just send an email with a clear description of the problem to [email protected] and we’ll start a new ticket for you at our support helpdesk.
Please be as descriptive about the problem as you can, you can even attach a screenshot if you think it’s helpful. And we’ll be in touch as quickly as possible.
What if I need more support time?
That's not a problem at all! We'll review your support request and provide a quote for you to approve, separate from your monthly Care Plan. However, many times we'll evaluate your request and with your approval, just provide the extra time at our current support rate.
What happens when I sign up?
So glad you asked! Check out our onboarding process.
Can I hire you to do design or development work on my site?
Absolutely. Design and development work is done through our parent company Red Kite Creative. For projects like theme design and development, send us a note about what you need as we quote by the project.
Do you offer discounts for more than one site?
Absolutely! Contact us for more information and let us know how many sites you’d like to include and what plan you're interested in.
New Site Evaluations
Before we begin maintaining your site we first do a Site Audit to become familiar with your website, how it was built, and any potential issues that it may have. We want to make sure that there are no barriers to us maintaining your website properly and securely.
If we do find serious issues, we’ll provide you with details and you’ll have the option to fix them yourself or have us do the work at our hourly rate before we begin regular maintenance services.
In some very rare cases, we may determine that because of a site’s condition, age, or unusual structure we won’t be able to effectively maintain it, and if that’s the case, we’ll let you know right away and provide a full refund.
